Question 1

What is Sentilens AI?

Accepted Answer

Sentilens AI is a strategic sentiment intelligence platform that uses artificial intelligence to analyze customer reviews and feedback. It provides sentiment classification, executive summaries, strategic matrices, competitor benchmarking, and 4-week action roadmaps — all without requiring any technical expertise.

Question 2

How does Sentilens analyze customer reviews?

Accepted Answer

Users paste reviews or upload CSV/TXT files. Sentilens AI processes each review using advanced NLP models, classifies sentiment (positive, negative, neutral, mixed) with confidence scores, extracts keywords and topics, and generates comprehensive strategic analysis including management recommendations and action roadmaps.

Question 3

What languages does Sentilens support?

Accepted Answer

Sentilens supports 40+ languages for review analysis with automatic language detection. The platform UI is available in English, Ukrainian, Spanish, and Portuguese. Analysis results and AI responses are delivered in the user's preferred language.

Question 4

Is Sentilens free to use?

Accepted Answer

Sentilens offers a 10-day free trial with full access to all features. After the trial, the Starter plan remains free forever with 3 analyses per day. Professional ($32/month) and Team ($25/seat/month) plans offer unlimited analyses, competitor benchmarking, AI consultant chat, and more.

Question 5

What makes Sentilens different from other sentiment analysis tools?

Accepted Answer

Unlike simple sentiment classifiers, Sentilens provides full strategic analysis: executive summaries, management-ready strategic matrices, 4-week tactical roadmaps, competitor benchmarking, and an AI consultant chat for follow-up questions. It requires zero technical expertise and supports 40+ languages.